Effective Date: 1 July 2024
1. Introduction
ChatSphere ("we", "us", "our") values your privacy. This Privacy Policy outlines the types of information we collect from users of our system ("the System"), how we use and protect that information, and your rights regarding your personal data.
2. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and other contact details that you provide when using the System.
- Customer Interaction Data: This includes the content of your inquiries, responses, and any related communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process your customer inquiries and requests through the System.
- To improve the performance and functionality of the System.
- To personalize your experience by providing relevant responses and solutions.
- To analyze trends and usage data to improve our customer service offerings.
- To comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. We may share your information with selected third-party service providers who are bound by strict data protection protocols to assist with our operations like payment processing.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and destruction. This includes access controls and secure servers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: The right to request access to the information we hold about you.
- Correction: The right to request that we correct any inaccurate information about you.
- Objection: The right to object to the processing of your personal information.
- Portability: The right to request the transfer of your personal information to another party.
- Deactivation & Deletion: The right to request that we deactivate or delete your account, subject to certain exceptions. Deactivation does not delete the data, which remains visible based on past participation.
To exercise any of these rights, please contact us using the contact information provided below.
8. Data Controllers
For business services, the client company retains control of their data (acting as the data controller). We process this data at their direction and are not responsible for their independent privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the System and updating the effective date. Your continued use of the System after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]
Effective Date: 1 July 2024
1. Introduction
ChatSphere ("we", "us", "our") values your privacy. This Privacy Policy outlines the types of information we collect from users of our system ("the System"), how we use and protect that information, and your rights regarding your personal data.
2. Information We Collect
We collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and other contact details that you provide when using the System.
- Customer Interaction Data: This includes the content of your inquiries, responses, and any related communications.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process your customer inquiries and requests through the System.
- To improve the performance and functionality of the System.
- To personalize your experience by providing relevant responses and solutions.
- To analyze trends and usage data to improve our customer service offerings.
- To comply with legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. We may share your information with selected third-party service providers who are bound by strict data protection protocols to assist with our operations like payment processing.
5. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, alteration, and destruction. This includes access controls and secure servers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: The right to request access to the information we hold about you.
- Correction: The right to request that we correct any inaccurate information about you.
- Objection: The right to object to the processing of your personal information.
- Portability: The right to request the transfer of your personal information to another party.
- Deactivation & Deletion: The right to request that we deactivate or delete your account, subject to certain exceptions. Deactivation does not delete the data, which remains visible based on past participation.
To exercise any of these rights, please contact us using the contact information provided below.
8. Data Controllers
For business services, the client company retains control of their data (acting as the data controller). We process this data at their direction and are not responsible for their independent privacy practices.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the System and updating the effective date. Your continued use of the System after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]